Wholesale Terms
Forget Me Not Wholesale Terms & Conditions
All approved Forget Me Not retailers agree to the following terms and conditions during the application process. If you have any questions about this agreement, please email our team at wholesale@fmncandleco.com.
ORDERING
NEW ACCOUNTS: New wholesale accounts are required to submit an application for approval. Retailers must provide valid business names, contact information, and reseller information along with all websites on which Forget Me Not products will be sold. We require a valid reseller permit number for US accounts to mark a wholesale account as tax-exempt. Forget Me Not reserves the right to refuse service at any time, for any reason.
• MINIMUM ORDER: A minimum order of $350.00 USD is required on new account orders and re-orders.
• CASE PACKS: All products must be ordered in specified case pack quantities unless otherwise noted. All testers and displays are in single case packs.
AMAZON & THIRD-PARTY SITES
WE DO NOT AUTHORIZE RE-SELLING THROUGH ANY ONLINE MARKETPLACES (e.g., AMAZON, ETSY, EBAY, WALMART, TARGET, ETC.). FAILURE TO ABIDE BY THIS PROHIBITION WILL RESULT IN SUSPENSION OF YOUR ACCOUNT.
• Sales on Amazon.com, eBay.com, and/or similar third-party sites are strictly prohibited. Retailers selling on such sites without prior approval will have their wholesale accounts terminated. It is Forget Me Not’s sole discretion whether or not to provide prior notice or issue warnings before discontinuing the wholesale relationship.
• If a retailer operates under, sells as, or does business as any name other than the one under which the account was registered and/or shipped to, this name must be on file with Forget Me Not. Forget Me Not reserves the right to suspend the wholesale relationship should we find a retailer is selling our products under a secondary, unregistered name.
• If a retailer plans to sell Forget Me Not products in an online store, it must be owned by the entity applying for the wholesale account.
• Forget Me Not does not allow any account or retailer to distribute our products to other businesses without prior consent.
• In the event that a retailer sells Forget Me Not products on a third-party website, the retailer acknowledges and agrees that such unauthorized sales will cause significant harm to Forget Me Not, including but not limited to brand dilution, loss of goodwill, and decreased market value. Given the extreme difficulty or impossibility of quantifying such harm, the parties agree that for each breach (i.e., for each product listing on a third-party website and for each different third-party website where the product is listed), the retailer shall pay liquidated damages to Forget Me Not in the amount of $1,000. This amount represents a reasonable and mutually agreed-upon estimate of the damages Forget Me Not would incur due to such unauthorized sales and is not intended as a penalty.
• If Forget Me Not is required to take legal action against a retailer for breaching these terms and conditions, the retailer will be responsible for all attorney’s fees and legal costs incurred by Forget Me Not.
• All disputes arising out of or in connection with these terms and conditions or the retailer’s relationship with Forget Me Not shall be governed by the laws of the State of TN, without regard to its conflict of laws principles. The retailer hereby consents and agrees to the exclusive jurisdiction of the state and federal courts located in TN for all lawsuits, claims, or disputes between the retailer and Forget Me Not.
• Forget Me Not reserves the right not to sell to any reseller found to be in violation of this policy and/or the wholesale terms and conditions. However, Forget Me Not will not be held responsible for enforcement of this policy or lack thereof. Forget Me Not will act accordingly when deemed necessary and to the fullest extent of the law.
PRICING/PAYMENT
• WHOLESALE PRICING: All prices are listed in US dollars. Authorized retailers will receive at least 50% off the Manufacturer’s Suggested Retail Price (MSRP), which varies by product. Prices are subject to change without notice.
• MANUFACTURER SUGGESTED RETAIL PRICE (MSRP): We strongly suggest that all Forget Me Not products be sold at the MSRP. In the event that the retailer decides to place the products on sale, the discount must not be more than 20% below MSRP. Retailers must abide by MSRP, or their wholesale account will be terminated.
• TESTERS: Testers are not to be re-sold for any reason.
• PROMOTIONS: No additional discounts can be applied during a promotion. Promotions can be applied to new orders only. Price adjustments for previous wholesale orders cannot be accommodated, and we are unable to apply promotions to currently pending orders.
• PAYMENT: All orders placed through our wholesale website must be accompanied by immediate payment. Forget Me Not does not accept return-to-vendor refunds.
• NET 60 TERMS: Net 60 terms are currently available via the FAIRE platform for US and Canada brick-and-mortar stores. Please use our direct link when placing an order for a $100 credit and one year of free shipping. Our Faire Page
SHIPPING/RETURNS
• LEAD TIMES: Due to the nature of our small business, our lead times will fluctuate. Please email our team if you require an order by a specific date, and we will do our best to accommodate. For orders placed during the holiday season (October-December), we highly recommend placing orders at least 2-3 weeks in advance to ensure timely delivery in the likely event of an increased lead time.
• HANDLING FEES/IMPORT DUTIES: The receiver is responsible for all merchandise shipping and handling costs and expenses, which may include customs clearance, import fees, and local taxes. Forget Me Not is not responsible for any lost or stolen packages once delivered. Any customs/tariffs levied by the import country are the retailer’s responsibility and are not included in the shipping cost.
• CHANGES TO ORDER: If you need to update your information, edit, or cancel your order, please reach out to wholesale@fmncandleco.com as soon as possible after placing your order. Any changes or cancellations to orders cannot be made once the order has shipped.
• RETURNS & EXCHANGES: Forget Me Not does not accept returns or exchanges on products purchased at wholesale cost. We only accept returns in the case of defective merchandise. If you have any issues with a product that is not selling, please contact our team. Additionally, if ordered through FAIRE , you are able to return your first order for free due to any sell through issues that arise.
• INCORRECT/INCOMPLETE ORDER: If you have received the wrong products or are missing products, please send an email to wholesale@fmncandleco.com with your order number and a brief description of your issue. We are on your side and want to fix any issues immediately.
• DAMAGES/DEFECTS/ERRORS: Please inspect all shipments immediately upon delivery. In the case of damaged/defective merchandise or shipping errors, you must contact Forget Me Not within 5 business days of receiving the merchandise. If you have received damaged products, please send an email to wholesale@fmncandleco.com